Refund policy
Last updated: August 15, 2026
Service overview
MysticPillars provides instant digital BaZi (Four Pillars) chart calculations and personalized readings. The premium report is a one-time digital product delivered immediately after payment confirmation. Because the content is generated and made available instantly, the nature of the product differs from physical goods.
Refund eligibility
- Technical failure: If the premium report was not delivered due to a system error (e.g., payment was confirmed but the report page never loaded), you are eligible for a full refund within 7 days of purchase.
- Duplicate charge: If you were charged more than once for the same report, all duplicate charges will be refunded in full.
- Unauthorized transaction: If you believe a charge was made without your authorization, contact us immediately and we will investigate and refund confirmed unauthorized charges.
Non-refundable cases
Once the premium report has been successfully delivered and viewed, refunds are generally not available, as the digital content has been consumed. This is consistent with industry standards for instantly delivered digital products. Exceptions may apply where required by applicable consumer protection laws in your jurisdiction.
How to request a refund
- Send an email to [email protected] with the subject line “Refund Request.”
- Include your order ID (found in your purchase confirmation email) and a brief description of the issue.
- We will review your request and respond within 48 hours.
- Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or card issuer.
Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved more quickly through direct communication, and excessive chargebacks may result in your account being blocked from future purchases.
Contact
For any refund questions or purchase issues, email [email protected]. We are committed to fair and prompt resolution.